Request For Release of Client Information/Records
Alegna Solutions treats patient information and records with great security and confidentiality. Unless otherwise required by law, under no circumstance will patient records be divulged without written and signed consent from the patient. Please refer to our Terms of Service for further details of our confidentiality policy.
Making a request
All requests must be received in writing on letterhead with the patient’s consent attached.
For efficiency please do not post requests and instead
- eMail: email@example.com or
- Fax: 07 – 5679 1843
Please allow approximately 14 business days for your request to be processed.
Fees & Payment
Our fee for the preparation and release of client records is $185 + GST. Additional charges may apply if archive retrieval is required from our Records Management Provider – we will notify you of this first.
We will issue an invoice for the applicable charges using the details on your letterhead unless otherwise stipulated. Please ensure your ABN is provided to us. Our preferred payment method is direct deposit – our bank account details will be provided on your invoice.
Please be aware that for payments by cheque a payment processing fee of $25 applies. To avoid multiple invoices being issued please notify us upfront if you intend paying by cheque so this fee can be included in your initial invoice.
Upon receipt of your payment we will compress, encrypt and eMail you a soft copy of the record. Please nominate your preferred eMail address for delivery with your request.
To open/decrypt the file(s) will require a password which for security purposes will not be included in the same transmission as the files. When you are ready to open the files please call our practice who will verify your identity to provide the password verbally.